Issues with data in Contacts, Engage, and Live Chat

Incident Report for GoSquared

Resolved

All systems operational

Posted Aug 23, 2022 - 17:12 BST

Monitoring

Services are returning to normal. Some Smart Group-based automations and automated messages may be delayed while systems recover. We're continuing to monitor closely

Posted Aug 23, 2022 - 16:09 BST

Update

We are continuing to investigate this issue.

Posted Aug 23, 2022 - 14:29 BST

Investigating

We're currently investigating an unexpected issue affecting customers using GoSquared Engage, Contacts, and Live Chat. We will report updates as we have them.

Posted Aug 23, 2022 - 13:45 BST

This incident affected: Customer Data Hub (Data Availability, Smart Group Triggers), Automation (Email Delivery), and Live Chat, API.