Live Chat Inbox loading slowly

Incident Report for GoSquared

Resolved

Processing is back to normal and all systems operational

Posted May 09, 2018 - 16:58 BST

Update

Inbox is now working as expected but there is still a slight delay/backlog for processing new data coming into People CRM. We expect the backlog to have cleared soon.

Posted May 09, 2018 - 16:20 BST

Monitoring

Inbox performance is returning to normal and should be behaving as expected. We'll continue to keep an eye on things.

Posted May 09, 2018 - 15:58 BST

Investigating

We're currently investigating reports that the agent interface for live chat is loading slowly for some users.

Posted May 09, 2018 - 15:22 BST