Multiple issues affecting GoSquared availability

Incident Report for GoSquared

Resolved

All services operational

Posted Aug 21, 2022 - 23:56 BST

Monitoring

Services are returning to normal, we're continuing to monitor

Posted Aug 21, 2022 - 23:50 BST

Identified

We've identified the cause of the issues affecting availability. Services are returning to normal. Some timelines on the Now dashboard may show some missing data, this data is returning to normal levels.

Posted Aug 21, 2022 - 23:38 BST

Investigating

We're investigating multiple issues affecting data in Now dashboard as well as Contacts and Live Chat

Posted Aug 21, 2022 - 23:32 BST

This incident affected: Data Ingestion, Live Chat, API and Analytics (Now Dashboard, Ecommerce Dashboard, Trends Dashboard).