Issues with Live Chat, Automation, and Customer Data Hub

Incident Report for GoSquared

Resolved

We have addressed the issues affecting availability of Live Chat and Automation. All services operational.

Posted Nov 25, 2020 - 11:51 GMT

Update

We are continuing to investigate this issue.

Posted Nov 25, 2020 - 09:49 GMT

Investigating

We're currently investigating an incident that appears to be impacting multiple services including Live Chat, Automation, and Customer Data Hub.

We will follow up as soon as we have more information to share.

Posted Nov 25, 2020 - 09:48 GMT

This incident affected: Customer Data Hub (Data Availability, Smart Group Triggers) and Live Chat.