People and Chat are back online

Incident Report for GoSquared

Resolved

Services operating normally.

Posted Aug 23, 2016 - 21:53 BST

Update

All services are back online. We're continuing to keep a close eye on things.

Posted Aug 23, 2016 - 19:03 BST

Monitoring

Chat is now available and People data has caught up with real-time. We're currently looking into delayed smart group triggers.

Posted Aug 23, 2016 - 18:46 BST

Update

People data is available again and processing with a delay. Smart Group triggers are still delayed while the data catches up.

Posted Aug 23, 2016 - 17:46 BST

Identified

We've identified the issues affecting People and Chat and are working to bring all systems back online

Posted Aug 23, 2016 - 17:11 BST

Update

To avoid missing messages we have turned chat off whilst we diagnose the problem. Smart Group triggers are also delayed.

Posted Aug 23, 2016 - 16:40 BST

Update

We're also investigating elevated error rates and latency to People data

Posted Aug 23, 2016 - 16:17 BST

Investigating

Smart group triggers are currently experiencing delays while we investigate elevated error rate.

Posted Aug 23, 2016 - 16:05 BST