Delay processing data in Customer Data Hub

Incident Report for GoSquared

Resolved

Data processing is now back to real time. All systems operational

Posted Oct 23, 2020 - 11:19 BST

Monitoring

A fix has been deployed and delayed data is being processed. We're continuing to monitor as processing catches up to real-time.

Posted Oct 23, 2020 - 10:58 BST

Identified

We've identified the cause of the processing delay and are preparing a fix.

Posted Oct 23, 2020 - 10:50 BST

Investigating

We're currently investigating a delay in processing data in Customer Data Hub. This may cause Automated Messages and Sequences to be temporarily delayed.

Posted Oct 23, 2020 - 10:35 BST

This incident affected: Customer Data Hub (Data Availability, Smart Group Triggers).