tag:status.gosquared.com,2005:/historyGoSquared Status - Incident History2024-03-28T08:45:10+00:00GoSquaredtag:status.gosquared.com,2005:Incident/175632812023-06-13T22:45:01+01:002023-06-13T22:45:01+01:00Service provider outage, affecting several components<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>22:45</var> BST</small><br><strong>Resolved</strong> - All services operational</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>21:36</var> BST</small><br><strong>Monitoring</strong> - The areas affect are returning to normal. Analytics dashboards are now operating as expected. Delivery of emails for Broadcasts and other Automated Messages and Sequences may still be delayed. We're continuing to monitor closely.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>20:31</var> BST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.gosquared.com,2005:Incident/113632942022-10-03T18:40:43+01:002022-10-03T18:40:43+01:00We are investigating an issue causing data and platform access to be unavailable<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>18:40</var> BST</small><br><strong>Resolved</strong> - All services operational</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>16:59</var> BST</small><br><strong>Monitoring</strong> - Most services have returned to normal. Reported visitor numbers in the Now dashboard may show slightly lower than expected as traffic recovers, but are returning to normal. Some automated Messages and Broadcasts will send slower than usual while we continue to monitor.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>16:49</var> BST</small><br><strong>Investigating</strong> - We are currently investigating the issue and will report here as learn more.</p>tag:status.gosquared.com,2005:Incident/110262082022-08-31T17:07:04+01:002022-08-31T17:07:04+01:00Issue with Live Chat and Inbox<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>17:07</var> BST</small><br><strong>Resolved</strong> - All services are back to normal.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>16:35</var> BST</small><br><strong>Investigating</strong> - We're currently investigating an issue that is impacting Live Chat and Inbox. We'll report updates we have them here.</p>tag:status.gosquared.com,2005:Incident/108910962022-08-23T17:12:14+01:002022-08-23T17:12:14+01:00Issues with data in Contacts, Engage, and Live Chat<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>17:12</var> BST</small><br><strong>Resolved</strong> - All systems operational</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>16:09</var> BST</small><br><strong>Monitoring</strong> - Services are returning to normal. Some Smart Group-based automations and automated messages may be delayed while systems recover. We're continuing to monitor closely</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>14:29</var> BST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>13:45</var> BST</small><br><strong>Investigating</strong> - We're currently investigating an unexpected issue affecting customers using GoSquared Engage, Contacts, and Live Chat. We will report updates as we have them.</p>tag:status.gosquared.com,2005:Incident/108781142022-08-21T23:56:17+01:002022-08-21T23:56:17+01:00Multiple issues affecting GoSquared availability<p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>23:56</var> BST</small><br><strong>Resolved</strong> - All services operational</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>23:50</var> BST</small><br><strong>Monitoring</strong> - Services are returning to normal, we're continuing to monitor</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>23:38</var> BST</small><br><strong>Identified</strong> - We've identified the cause of the issues affecting availability. Services are returning to normal. Some timelines on the Now dashboard may show some missing data, this data is returning to normal levels.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>23:32</var> BST</small><br><strong>Investigating</strong> - We're investigating multiple issues affecting data in Now dashboard as well as Contacts and Live Chat</p>tag:status.gosquared.com,2005:Incident/107458442022-08-02T20:50:53+01:002022-08-02T20:50:53+01:00Issues with data in Contacts, Engage, and Live Chat<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>20:50</var> BST</small><br><strong>Resolved</strong> - All services operational</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>17:42</var> BST</small><br><strong>Investigating</strong> - We’re currently resolving unexpected issues that will affect Contacts, Engage, and Live Chat and we’re currently working to resolve them as quickly as possible.</p>tag:status.gosquared.com,2005:Incident/100729362022-05-25T17:53:12+01:002022-05-25T17:53:12+01:00Inbox errors affecting some projects<p><small>May <var data-var='date'>25</var>, <var data-var='time'>17:53</var> BST</small><br><strong>Resolved</strong> - All services operational</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>16:55</var> BST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>16:54</var> BST</small><br><strong>Monitoring</strong> - We've addressed the issue affecting Inbox loading and all conversations should be loading as expected. We're continuing to monitor, if you're still experiencing any issues then don't hesitate to let us know!</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>16:17</var> BST</small><br><strong>Investigating</strong> - Some projects may be seeing errors when loading conversations in Inbox. We're currently investigating.</p>tag:status.gosquared.com,2005:Incident/99680742022-05-11T21:10:46+01:002022-05-11T21:10:46+01:00Drop in reported analytics numbers<p><small>May <var data-var='date'>11</var>, <var data-var='time'>21:10</var> BST</small><br><strong>Resolved</strong> - All systems have returned to normal</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>19:03</var> BST</small><br><strong>Monitoring</strong> - Reported concurrent visitor numbers in the Now Dashboard are returning to normal for affected projects, we're continuing to monitor closely.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>17:59</var> BST</small><br><strong>Investigating</strong> - We're currently investigating a drop in reported concurrent visitor numbers affecting the Now Dashboard for some projects</p>tag:status.gosquared.com,2005:Incident/96674632022-03-30T16:15:51+01:002022-03-30T16:15:51+01:00Latency on Contacts & Live Chat<p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>16:15</var> BST</small><br><strong>Resolved</strong> - All services operational</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>15:25</var> BST</small><br><strong>Monitoring</strong> - We've identified the cause of the issues affecting Contacts and Live Chat and deployed a fix. Services are returning to normal.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>15:13</var> BST</small><br><strong>Investigating</strong> - We're investigating increased latency and errors affecting Contacts and Live Chat messaging</p>tag:status.gosquared.com,2005:Incident/83501912021-10-29T21:34:34+01:002021-10-29T21:34:34+01:00Issues affecting tracking, chat and GoSquared accounts<p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>21:34</var> BST</small><br><strong>Resolved</strong> - All services operational</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>16:07</var> BST</small><br><strong>Monitoring</strong> - We're continuing to monitor as all reported data returns to normal.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>15:39</var> BST</small><br><strong>Identified</strong> - We've identified the cause of interruption to GoSquared services. Most areas of GoSquared are now back online. Concurrents numbers in the Now dashboard may show an unexpected drop but are returning to normal</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>15:28</var> BST</small><br><strong>Investigating</strong> - We're currently investigating an interruption to GoSquared tracking, live chat, and access to GoSquared accounts</p>tag:status.gosquared.com,2005:Incident/80617762021-09-23T11:50:20+01:002021-09-23T11:50:20+01:00Errors affecting billing<p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>11:50</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>09:37</var> BST</small><br><strong>Identified</strong> - Our payment provider is experiencing issues causing errors in the GoSquared billing system. Some users may experience an error message when upgrading or modifying their GoSquared subscription. If you're having any issues with your GoSquared account, please get in touch!</p>tag:status.gosquared.com,2005:Incident/79983872021-09-15T11:01:34+01:002021-09-15T11:01:34+01:00Delayed data processing and API errors<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>11:01</var> BST</small><br><strong>Resolved</strong> - Data processing is back to normal</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>10:10</var> BST</small><br><strong>Investigating</strong> - We're investigating a delay to data being processed in Customer Data Hub and Live Chat, along with 500 errors returned by our API</p>tag:status.gosquared.com,2005:Incident/79898862021-09-14T13:16:14+01:002021-09-14T13:16:14+01:00Data delay in Chat, Automation and Customer Data Hub<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>13:16</var> BST</small><br><strong>Resolved</strong> - Data processing is now back to real-time.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>11:57</var> BST</small><br><strong>Monitoring</strong> - We've addressed the cause of the data delay and process is returning to normal</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>10:55</var> BST</small><br><strong>Investigating</strong> - We're investigating a delay to data being processed in Live Chat, Automation, and Customer Data Hub.</p>tag:status.gosquared.com,2005:Incident/71098362021-06-02T08:00:42+01:002021-06-02T08:00:42+01:00Database maintenance<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>07:59</var> BST</small><br><strong>Verifying</strong> - Database maintenance is now complete. Some sites may be reporting an unexpected dip in reported traffic numbers in Now dashboards; we have addressed this issue and reporting is returning to normal. All other services reporting as normal, please reach out via Live Chat if you experience any further issues.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>07:33</var> BST</small><br><strong>Update</strong> - We're currently investigating an unexpected dip in reported traffic numbers in Analytics. All other services are operating as expected.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>07:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>15:36</var> BST</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance on our databases for 1 hour starting 0600 UTC on Wednesday 2nd June 2021. We do not anticipate any disruption to service. If you experience any problems during this period, please contact us via Live Chat or https://www.gosquared.com/contact/</p>tag:status.gosquared.com,2005:Incident/66539042021-04-01T09:32:10+01:002021-04-01T09:32:10+01:00Delay processing data<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>09:32</var> BST</small><br><strong>Resolved</strong> - Data processing is back to real time, all services operating normally</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>09:06</var> BST</small><br><strong>Monitoring</strong> - Data processing is recovering and catching up to real-time, we're continuing to monitor</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>08:23</var> BST</small><br><strong>Identified</strong> - We're working to reduce the delay to data processing in Customer Data Hub, Automation and Live Chat</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>07:22</var> BST</small><br><strong>Investigating</strong> - We're currently investigating a delay to data processing affecting Customer Data Hub, Automation and Live Chat</p>tag:status.gosquared.com,2005:Incident/61720912021-02-03T10:30:01+00:002021-02-03T10:30:03+00:00Delayed data processing in Data Hub and Automation<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>10:30</var> GMT</small><br><strong>Resolved</strong> - Data processing is back to normal without any delay. All systems operational</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>11:15</var> GMT</small><br><strong>Investigating</strong> - We're currently investigating delayed data processing affecting data in Data Hub and Automation triggers</p>tag:status.gosquared.com,2005:Incident/56542862020-11-25T18:57:04+00:002020-11-25T18:57:05+00:00Delay to data processing in<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>18:57</var> GMT</small><br><strong>Resolved</strong> - Data processing is now back to real-time and all services are operating as normal. We'll continue to monitor for any further issues.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>18:23</var> GMT</small><br><strong>Monitoring</strong> - Data is still processing with a delay, and is gradually catching up to real-time.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>16:23</var> GMT</small><br><strong>Identified</strong> - We've identified the cause of the delay to data processing and are working to address the issue</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>16:03</var> GMT</small><br><strong>Investigating</strong> - We're currently investigating a delay to data processing for Live Chat and Customer Data Hub</p>tag:status.gosquared.com,2005:Incident/56514512020-11-25T11:51:07+00:002020-11-25T11:51:07+00:00Issues with Live Chat, Automation, and Customer Data Hub<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>11:51</var> GMT</small><br><strong>Resolved</strong> - We have addressed the issues affecting availability of Live Chat and Automation. All services operational.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>09:49</var> GMT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>09:48</var> GMT</small><br><strong>Investigating</strong> - We're currently investigating an incident that appears to be impacting multiple services including Live Chat, Automation, and Customer Data Hub.<br /><br />We will follow up as soon as we have more information to share.</p>tag:status.gosquared.com,2005:Incident/53952052020-10-23T11:19:42+01:002020-10-23T11:19:42+01:00Delay processing data in Customer Data Hub<p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>11:19</var> BST</small><br><strong>Resolved</strong> - Data processing is now back to real time. All systems operational</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>10:58</var> BST</small><br><strong>Monitoring</strong> - A fix has been deployed and delayed data is being processed. We're continuing to monitor as processing catches up to real-time.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>10:50</var> BST</small><br><strong>Identified</strong> - We've identified the cause of the processing delay and are preparing a fix.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>10:35</var> BST</small><br><strong>Investigating</strong> - We're currently investigating a delay in processing data in Customer Data Hub. This may cause Automated Messages and Sequences to be temporarily delayed.</p>tag:status.gosquared.com,2005:Incident/41605372020-05-21T10:33:50+01:002020-05-21T10:33:50+01:00Degraded live chat availability<p><small>May <var data-var='date'>21</var>, <var data-var='time'>10:33</var> BST</small><br><strong>Resolved</strong> - All services are operating normally</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>08:12</var> BST</small><br><strong>Monitoring</strong> - Inbox and Live Chat are now available. We are monitoring the situation to ensure performance is back to normal for all customers.</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>08:05</var> BST</small><br><strong>Update</strong> - GoSquared Inbox is currently unavailable for some customers – we're currently investigating the cause of this, and will update as soon as we can.</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>08:01</var> BST</small><br><strong>Investigating</strong> - We're investigating issues affecting the availability of Chat</p>tag:status.gosquared.com,2005:Incident/40224062020-05-04T09:07:23+01:002020-05-04T09:07:23+01:00We're currently experiencing issues and are actively investigating<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>09:07</var> BST</small><br><strong>Resolved</strong> - All services operational</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>17:58</var> BST</small><br><strong>Update</strong> - Customers should now be experiencing standard performance across the GoSquared platform. Analytics, Inbox, Customer Data Hub, and Automation are all now operating as expected. Thank you for your patience while we have been working to resolve these issues.<br /><br />We'll be continuing to monitor the situation, and will be investigating further to improve our systems to reduce the likelihood of incidents like this happening in the future.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>17:42</var> BST</small><br><strong>Monitoring</strong> - We have identified the issues causing today's incident. Data is currently processing with a backlog, so customers will experience delayed data in GoSquared Inbox, Customer Data Hub, and Automation until our systems catch up.<br /><br />We'll update again when all systems are back to normal and we're processing data in real-time again.<br /><br />Analytics should be working as expected for all customers.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>17:23</var> BST</small><br><strong>Identified</strong> - GoSquared is operational, but we're currently working to resolve issues affecting GoSquared Inbox, Assistant, Customer Data Hub, and Automation.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>17:09</var> BST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.gosquared.com,2005:Incident/39754862020-04-27T18:27:27+01:002020-04-27T18:27:28+01:00Processing delay to data in People<p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>18:27</var> BST</small><br><strong>Resolved</strong> - Data processing has returned to real-time and all services are now fully operational.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>18:14</var> BST</small><br><strong>Monitoring</strong> - Data is currently being processed in a backlog and we're continuing to monitor closely as processing catches back up to real-time.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>17:57</var> BST</small><br><strong>Identified</strong> - We've identified the cause of the delay processing data and are working towards returning everything to real-time.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>17:37</var> BST</small><br><strong>Investigating</strong> - We're currently investigating a slight performance degradation causing a delay for data being processed in People and Live Chat</p>tag:status.gosquared.com,2005:Incident/34843132020-01-29T11:56:50+00:002020-01-29T11:56:50+00:00Incorrect reported numbers of concurrent visitors<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>11:56</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>09:43</var> GMT</small><br><strong>Monitoring</strong> - A small number of projects may currently be seeing under-reported numbers of concurrent visitors in the Now Dashboard. Our systems have resolved this issue and reported numbers are now returning to normal.</p>tag:status.gosquared.com,2005:Incident/34769322020-01-27T18:37:03+00:002020-01-27T18:37:04+00:00Issues for some customers accessing their GoSquared accounts<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>18:37</var> GMT</small><br><strong>Resolved</strong> - The issues affecting the GoSquared account area are now resolved.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>18:23</var> GMT</small><br><strong>Monitoring</strong> - The issues affecting access to GoSquared accounts have been addressed. We're keeping a close eye on everything as systems recover.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>18:18</var> GMT</small><br><strong>Investigating</strong> - We're currently investigating an issue where some customers are unable to access their GoSquared account. We will update as quickly as we can while we gather more information on this issue.</p>tag:status.gosquared.com,2005:Incident/20713742018-11-29T18:07:54+00:002018-11-29T18:07:55+00:00Trouble sending email via Chat<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>18:07</var> GMT</small><br><strong>Resolved</strong> - Email sending via Live Chat is now operating normally.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>15:13</var> GMT</small><br><strong>Investigating</strong> - Email sending via Live Chat is currently down. We are looking into it.</p>